FAQs

•  Q DO YOU HAVE A LIST OF ALLERGENS
• A. Yes we do, Simply click the banner on the left hand side of our home page all our allergen info can be found there

• Q. How can do I change or cancel an order?
• A. SEND A FACEBOOK MESSAGE we require at least 24 hours notice to cancel an order DO NOT EMAIL is doesn't work

• Q: Can we have more than one add on?
• A:  It is not possible for us to allow you to have more than one add on per deal. 

• Q: What days do you deliver?
• A: Please see our delivery information page. 

• Q: Is my order confirmed?
• A: Your order is only confirmed by you pressing the Pay On Delivery tab at the end of the ordering process. You will then be given an order number, keep a note of this order number it is esier to find your order in our system .

• Q: How do I pay?
• A: Cash on delivery is currently the only option available.

• Q: Is it free delivery?
• A: Yes, except those deals which state a Delivery charge.

We are often asked, How can we do this ? 

We buy our products at the right price and only work on a small profit margin.Unlike the big supermarkets who work on huge profit margins and even then charge you for delivery! The more orders we receive the better our buying power becomes thus enabling us to offer you bigger better deals.

• Q: Can all your products be frozen?
• A: We only buy the very best, top quality produce. We buy the best so you receive the best . Guaranteeing you can freeze with confidence any of our products. Apart from our fresh eggs of course!

• Q: Are the meat and chicken guaranteed bone free?

• A: Simple answer NO.  We do our best to remove as many bones as possible but cannot guarantee they will be 100% bone free as we do buy in certain products from suppliers that are already filleted. It is always better to check yourself. 
   
• Q: Can we swap anything in the deal
• A: The deals are set and cannot be changed, this enables us to bring you the best price possible.
• Remember our deals can change every week giving you lots more choice.
   
• Q: What time will my order arrive?
   
• A: Tuesday to Sunday are our delivery days, times are sent on the day of delivery via optimoroute (however in extreme cases this can be later due to weather, heavy traffic etc which is out of the drivers control. Our delivery drivers never give up and will always attempt to make delivery on the day requested).

• Q: Can we collect our order?
• A: We do NOT do an order to collect option

Whichever option you choose you are guaranteed to get a great deal and great service, with top quality fresh products at the right price. We pride ourselves on the service we give because with us you the customer are truly who counts.

Bens in the UK Limited T/A BEST IN BURY